Privacy Policy

Last Updated: August 2026


At The Window Replacement Specialists (operating across thewindowreplacementspecialists.co.nz and twrs.co.nz), we respect your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, store, and protect your information in accordance with the New Zealand

Privacy Act 2020.


Who We Are

The Window Replacement Specialists provides professional timber and aluminium window replacement, double glazing, and installation services across New Zealand.

If you have any questions about this Privacy Policy or how your personal information is handled, you can reach out to us at:


  • Business Name: The Window Replacement Specialists
  • Email: info@twrs.co.nz
  • Websites: thewindowreplacementspecialists.co.nz


What Personal Information We Collect

We only collect personal information that is necessary to provide our services, respond to enquiries, and process quotes. Depending on how you interact with our website, we may collect:


  • Contact Information: Your name, email address, phone number, and physical address or job location.
  • Project Details: Information regarding your home or building site, window specifications, photos, or quote requests.
  • Technical & Usage Data: Your IP address, browser type, device type, location data, and information on how you interact with our website pages.


How We Collect Your Personal Information

We collect personal information directly from you when you:


  • Fill out a contact or quote request form on our website.
  • Call, email, or message us directly.
  • Interact with our website via cookies, analytics, and online tracking tools.


Why We Collect Your Information

We collect and use your personal information for the following purposes:


  • To assess project requirements and provide accurate window replacement quotes.
  • To communicate with you regarding your enquiries, site visits, and installations.
  • To deliver customer support and manage ongoing building projects.
  • To improve our website performance, layout, and user experience.
  • To run relevant marketing and advertising campaigns.


Cookies, Analytics, and Advertising

Our website uses cookies, web beacons, and similar tracking technologies to monitor traffic and deliver a better user experience.


Google Analytics & Google Ads

We use tools such as Google Analytics and Google Ads Conversion Tracking to understand how visitors find and interact with our site. These tools use cookies to collect anonymous usage data (such as pages visited, time spent on site, and form submissions).


Remarketing & Targeted Advertising

Third-party vendors, including Google, may use cookies to show our advertisements on sites across the internet based on your past visits to our website.


How to Opt Out

You can manage or disable cookies at any time through your web browser settings. To opt out of Google’s use of cookies for personalized advertising, visit Google Ads Settings.


How We Store and Protect Your Data

We take reasonable steps to ensure your personal information is protected from loss, unauthorized access, modification, or disclosure.


  • Your digital enquiries are stored securely on encrypted cloud servers and website hosting infrastructure.
  • We only retain your personal information for as long as necessary to fulfill the business purpose for which it was collected or to satisfy legal requirements.


Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We will only share your information with:


  • Essential third-party service providers who assist us in operating our website, conducting our business, or serving our clients (e.g., website hosting platforms, IT support, or payment processors).
  • Subcontractors or trade suppliers directly involved in executing your project (and only as required to complete the work).
  • Law enforcement or government bodies where required by New Zealand law.


Your Rights Under the NZ Privacy Act 2020

You have the right to:


  • Request access to any personal information we hold about you.
  • Request the correction or deletion of your personal information if you believe it is inaccurate or out of date.


To exercise any of these rights, please contact us at info@twrs.co.nz. We will process your request in accordance with the New Zealand Privacy Act 2020.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our legal obligations or how we operate our services. Any updates will be posted on this page with an updated "Last Updated" date.